The MedSpa at New South

Frequently Asked Questions

Your initial visit begins with a comfortable consultation with one of our master aestheticians. This comprehensive skin assessment includes a 3D Skin Evaluation using Glimpse technology, enabling us to address your individual needs, discuss your treatment goals, and outline the next steps in your skincare journey.
Absolutely. All procedures are performed or overseen by trained medical professionals using evidence-based products and clinically tested devices. Safety and transparency are at the heart of everything we do.
Most treatments have little to no downtime. We’ll go over everything before your appointment so you can plan with confidence.
Consistency is key! We’ll recommend a skincare regimen from our recommended product line, ZO Skin Health. Restoring skin health is a unique journey beyond just products—it’s about understanding your skin’s needs. As ZO Skin Health experts, our goal is to guide you toward your best skin.
We will also schedule maintenance visits tailored to your specific treatment plan. Our goal is long-term results that age beautifully with you.
In order to maintain the highest quality experience for all of our patients, we enforce a $50 service charge for all appointments canceled less than 24 hours in advance. We kindly ask that you cancel your appointment online or by phone more than 24 hours in advance to avoid the cancellation fee.
Beginning Jan 1, 2026, we will offer memberships! If you would like more information, click here.

Fillers show immediate improvement, while neurotoxins take about 2 weeks to reveal full results. Duration varies by product and area—typically 3–4 months for injectables and 6–12 months for fillers.
Avoid alcohol, medications such as Advil (NSAIDS), Aspirin and fish oil 48 hours prior. You can take oral arnica in preparation to help avoid bruising. After injection, skip exercise, saunas, chiropractor, and massages for 24 hours.
Peels improve skin tone, texture, hyperpigmentation, acne, sun damage, and more. They’re one of the fastest ways to refresh your skin and encourage new collagen growth.
It depends on the type of peel you have. A superficial peel has no downtime, where a medium-strength peel may have up to a week of social downtime due to redness, itching, and possibly mind swelling. Your Master Aesthetician will give you detailed aftercare instructions and skin recovery kit.
It feels similar to a quick rubber-band snap. We can use a cooling device or topical numbing cream to keep you comfortable.

Keep the area clean, avoid direct sunlight, and don’t pick scabs. We’ll send you home with simple care instructions to protect your skin as it heals.
Yes! We use modern laser technology allows us to safely treat a variety of skin tones. We customize each session based on your skin and hair type.
Shave the treatment area the night before and skip waxing or tweezing for 4 weeks prior. Avoid sun exposure and self-tanner to reduce sensitivity.
Our lasers treat sun damage, pigmentation, redness, uneven tone, acne scars, and fine lines—stimulating collagen to reveal smoother, healthier skin.
Most laser treatments involve minimal downtime—usually some redness for a day or two. You can return to work or social activities quickly.
If you receive laser treatments for acne scars, or deep wrinkles, expect 7-10 days of downtime. Less aggressive laser treatments normally will cause redness, possible swelling, and mild discomfort.