We don’t accept insurance, but for a good reason. We believe insurance creates unnecessary barriers between the medical provider and their patients, and is keeping the cost of healthcare high for everyone.

Instead, we offer affordable memberships that include all primary care services. For services like lab work, we work directly with companies like LabCorp to offer you wholesale prices, which are very low.

We truly believe that this is a better way to practice medicine for both providers and patients.

Yes, it is highly recommended that all our patients maintain their insurance coverage. This will ensure they are prepared for the more costly aspects of healthcare, such as specialty care, emergency visits, hospitalizations, or surgery. Our office pairs well with high deductible plans, catastrophic plans, and healthcare sharing groups.

Many of our patients find that the savings of having a low cost, high-deductible insurance plan help pay for the out-of-pocket costs of being a DPC member—so you’ll have coverage in an emergency AND get the highest-quality primary care from our team of providers.

We have relationships with several pharmacies that can offer low-cost prescriptions. But don’t worry—we will be your medical advocate and help find options that work best for your needs.

Nope! We have relationships with companies like LabCorp and are able to offer our patients low-cost labs.

Your visit lasts as long as you need it to! Typically, new patient appointments last one hour.

At New South Family Medicine & MedSpa, we’re equipped to handle many minor emergencies and urgent care needs — such as cuts, sprains, ear infections, minor burns, allergic reactions, and other non-life-threatening issues. Our goal is to provide timely, effective care in a comfortable setting so you can often avoid the cost and wait of an urgent care or ER visit.

However, if you ever experience a serious or life-threatening emergency — such as chest pain, severe shortness of breath, heavy bleeding, head trauma, or signs of a stroke — please call 911 immediately or go to the nearest emergency room.

If you’re unsure whether your situation is an emergency, you can contact our office or your provider directly during regular hours for guidance. We’re here to help you make the right decision and get the care you need, safely and quickly.

No — Direct Primary Care (DPC) isn’t an alternative or holistic practice. It’s a modern approach to traditional primary care that focuses on restoring the doctor-patient relationship by removing the barriers of insurance billing and administrative overhead. However, we do believe in the power for a person to choose what type of care is best for them, and will happily speak to our patients about natural alternatives that complement our care.

We are firm believers in vaccinating children to minimize the transmission of preventable diseases. As a practice, we wholeheartedly endorse all recommended childhood vaccines and adhere to the immunization schedules provided by the American Academy of Pediatrics and CDC. While we are open to considering alternative vaccination schedules, children must receive all the necessary vaccines before commencing school. We cannot provide any approval for school entry without full immunization unless there is a valid medical justification for not administering a specific vaccine.

Our approach to managing chronic pain does not involve the use of opioid medications. Instead, we employ alternative methods to address pain and, if chronic narcotics are deemed necessary, we will gladly refer you to a suitable specialist who can provide the appropriate treatment.

Being a DPC member means you’re never alone when making big healthcare choices. We are your advocates and will assist you in finding a specialist when one is required, whether it's for x-rays, scans, or procedures that we don't offer in our office. We can also help negotiate a cash price for specialty services with providers we know trust.

Give us a call! Because our patient panel is smaller and more personalized, we can help you even when you are sick and far away from home. Many illnesses can be managed by phone, text, or Zoom, so let us locate the nearest pharmacy and call in what's necessary. If you need to be seen in urgent care or ER, we will make a personal call describing your medical condition to the provider and send any records that are necessary for a more comprehensive evaluation.

If you ever need to be hospitalized, your New South provider will help coordinate your care and communicate with the hospital team to ensure a smooth transition. However, DPC practices themselves do not cover hospital or specialist fees — those services are billed separately by the hospital or your insurance.

Absolutely! We will email and text you a Google Meet link so you can meet with your provider wherever you are.